Privacy policy.

Depending on how you interact with us, we may collect:

• Identity & contact details — your name, email address and phone number when you book, enquire, or buy a membership or gift voucher.
• Account details— when you create an account: your gender (which can be “Prefer not to say”), your date of birth if you give it, an emergency contact’s name and phone number, and, if you choose to tell us, what brings you to Yuva and how you heard about us.
• Booking information — the sessions, blocks and services you book and attend.
• Health screening information — the answers you give in the pre-session health questionnaire, including any conditions or medication you tell us about. This is special category data and is handled as described below.
• Mailing list sign-ups — your name, email address and, if you give it, your phone number when you join our mailing list, and a record of when you agreed to receive marketing emails.
• Payment information — payments are handled by our payment provider; we do not store your full card details.
• Website usage data — technical data such as pages visited and device type, collected through cookies as described in our cookie policy.

We use your data to:

• take and manage bookings, memberships and gift vouchers, and communicate with you about them — performance of a contract;
• screen for contraindications and run sessions safely — your explicit consent (see health data below);
• respond to enquiries, improve our services and website, and keep our records accurate — legitimate interests;
• understand who uses our services and how they found us, and use your gender and what brings you to Yuva to make the marketing we send more relevant to you — legitimate interests;
• send you marketing about our services where you have opted in — consent, which you can withdraw at any time;
• meet our legal and accounting obligations — legal obligation.

You can join our mailing list through our sign-up forms — online, at the studio or at our events. Those forms say clearly before you submit that you’re agreeing to receive marketing emails, and submitting one is how you give your consent. We record when you signed up as evidence of that consent.

We use your name and email address to send you news, offers and invitations to events by email. If you give us your phone number when you sign up, we use it only to get in touch with you directly — never for marketing calls or texts. Our emails are sent through our email platform, which acts as our service provider.

If you have an account and have opted in, we may use the gender and goal you gave us to choose which emails and offers are most relevant to you. We only use them for this kind of tailoring, never to decide whether we can offer you a service or on what terms. If you’d rather we didn’t, choose “Prefer not to say” on your profile page, or object by emailing us.

You can stop marketing emails at any time by clicking the unsubscribe link in any email, or by emailing support@yuvawellness.co.uk. We keep your mailing list details until you unsubscribe, after which we keep only the record that you opted out, so we don’t email you again by mistake.

The health questionnaire exists for one purpose: to make sure hyperbaric oxygen therapy and our other services are safe and appropriate for you. We process it with your explicit consent, share it only with the team members who need it to run your session safely, and never use it for marketing.

You can withdraw consent at any time, though we cannot provide chamber sessions without a completed health screening.

We never sell your personal data. We share it only with:

• Service providers who process data on our behalf — such as our booking system, payment provider, email platform and the staff calendar our team uses to see the day’s bookings (your name, email address and session details only, never health information) — under contracts that require them to protect it;
• Professional advisers such as accountants, insurers and lawyers where necessary;
• Authorities where we are required to by law.

Where a provider stores data outside the UK, we make sure appropriate safeguards recognised by UK law are in place.

We keep personal data only as long as we need it for the purposes above — booking and account records for as long as you remain a client and for a reasonable period afterwards; health screening records in line with our safety and insurance obligations; and financial records for the six years required by UK tax law. Data that is no longer needed is securely deleted.

Under UK data protection law you have the right to:

• access a copy of the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email support@yuvawellness.co.uk. If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we would welcome the chance to resolve any concern with you first.

We use appropriate technical and organisational measures to protect your data — including access controls, encryption in transit, and limiting health information to the team members who need it. No system is perfectly secure, but we review our measures regularly and would notify you and the ICO of any breach as required by law.

We may update this policy from time to time — the latest version will always be published on this page, with the date above. Significant changes will be flagged to existing clients.

Questions? Email support@yuvawellness.co.uk or get in touch through the contact page.